Posted by: Laura Hammond
Wed 22nd March 2023
Barclays has been offering services at Alfreton Library since September last year, following the closure of its bank on the town’s High Street in August.
We thought it might be helpful to share more information about the services on offer at the library and put the following questions to Barclays:
Q – How many advisors/members of staff at based at the library?
A – One colleague.
Q – What days are Barclays services available at the library?
A – Thursday and Friday, 10am-4pm.
Q – What support/services are on offer?
A – A Barclays colleague is on hand to provide face-to-face assistance, helping customers with their everyday finances and money management needs.
This includes a wide range of services including managing accounts, financial review, opening savings accounts and support with digital banking.
As this is a cashless site, everyday banking transactions including cash deposits and withdrawals will need to be completed at a local Post Office (76 High Street, Alfreton DE55 7BE).
Q – Do you host special events to support people with their banking?
A – Barclays is committed to offering free digital skills workshops and fraud and scams awareness events for the community. This is something we are hoping to do later in the year.
Q – How can people make an appointment?
A – To book an appointment, please visit www.barclays.co.uk/local.
Q – Is there a long wait for appointments or can they be made at short notice?
A – Appointments are usually available in 1-2 weeks.
Q – How long will services be available at Alfreton Library?
A – At present, we have committed to one year at Alfreton Library – Barclays will continue to review our community locations and will decide on the renewal at the appropriate time, depending on usage.
Q – Do you find that services at the library are used well?
A – Both days are busy with the number of customers booking appointments now increasing as more people hear about us.
Sarah Holmes, customer care leader for Barclays, said:
“Barclays Local provides a flexible way to reach customers in new locations and retain a presence where customer footfall has reduced.
“This represents our commitment to customers and the local community who wish to continue to have an in-person banking presence by offering the ability to visit Barclays on the local high street, albeit in a different location.”
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