Share your experiences of Derbyshire’s 101 and 999 services

Posted by: Laura Hammond

Fri 20th May 2022

Derbyshire residents are being invited to share their experiences of local 101 and 999 services and help shape future methods of contacting police.

Angelique Foster, the Derbyshire’s Police and Crime Commissioner, also wants to know residents preferences for future methods of contact as part of the Police Contact Survey.

The survey asks a series of questions testing people’s understanding of emergency and non-emergency reporting systems, including new forms of contact such as online forms and social media.

It will help inform police forces and the Home Office on any challenges the community faces around reporting to the police and help shape future plans.

Angelique said: “Reporting to 101 and 999 remains a challenging area of business for police forces across the country.

“The needs of those making contact must be understood and forces must prioritise those most in need, meaning contact about routine items is sometimes not responded to as quickly as people would like.

“In addition, new technology deployed by some forces presents significant opportunities to speed up responses and open lines of communication with people who might not be comfortable using traditional methods.

“Improving 101 and 999 services is key to providing the strong local policing that residents want to see, so I am keen to see as many residents as possible taking part in this survey.”

The survey, run by the Association of Police and Crime Commissioners, will close at midnight on Sunday, June 26.

You can take part in the survey here.

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