Derbyshire Borough Council can help you if you have no friends or family you can call on and:

• you’re self-isolating because you or a member of your household has tested positive for coronavirus or you have been in close contact with someone who has tested positive for coronavirus
• you’re struggling to meet your basic needs because of financial, social or health restrictions related to COVID-19 (for example, you are shielding)
• finding it difficult to leave your home for any other reason (for example, because of a disability)

The council can help you with shopping, accessing a supermarket priority slot, fetching your prescription, transport to COVID vaccination centres or finding someone to have a chat with.

Unfortunately, we cannot help with domestic jobs or looking after pets.

How to get the help you need

If you need help you can use our online form to register for it.

Register for help 

One of the council’s approved partner volunteer organisations will be in touch with you as soon as possible to offer you the help you need.

When you make a request for help, the council pass it on to the local Council for Voluntary Service, or CVS within one working day who then arrange for one of their volunteers to help you. They do that as soon as they can, usually within a day or so.

Don’t give your bank details, bank card or PIN to anyone, and don’t give cash to anyone who is not part of this volunteer scheme or you already know.

Check that the person who comes to help you is from the voluntary organisation who contacted you.

If you feel unwell please seek advice from NHS 111.

If you’ve registered but you’ve heard nothing you don’t need to register again. Please call 01629 535091.